We're Hiring! Documentation & Support Specialist

Documentation & Support Specialist

Position Type: Full-Time
Location:
 New York City or Buffalo, NY preferred
Travel requirement: 25% (preferred)

CampusGroups is looking for a personable, tech-savvy professional to improve our database of product documentation and assist clients with support tickets. The Documentation & Support Specialist will serve as the first point of communication for clients who need product assistance, including but not limited to: product questions, feature requests, and bug reporting. The Documentation & Support Specialist will work directly with the development team to report and remedy any bugs that have been identified and communicate resolutions back to the client. The Documentation & Support Specialist will also build a library of support articles guiding clients through feature use and best practices. Candidates must have strong interpersonal and technical skills and excel in written and verbal communication. A strong passion for improving client experience and satisfaction is a must. The ideal candidate will be a go-getter, team player, and thrive in an autonomous work environment.

Responsibilities include:   

  • Serve as a product expert

  • Respond to client support tickets

  • Write client-facing product & technical documentation

  • Record videos showcasing product features

  • Ensure that knowledge base content is current, accurate, and up-to-date

  • Work directly with campus contacts to implement/onboard new clients

  • Other duties as assigned

Desired experience: 

  • 4 year college degree

  • Mid-level technical writing experience

  • Start up/Ed Tech environment

  • Experience using video-recording software

  • Strong research and problem-solving skills

Perks:
- Health insurance, including dental and vision
- 401k option
- Flexible work environment
- Work with a dynamic, fun and international team

If you think you fit the profile, please send your application and resume to jobs@campusgroups.com.