Hiring Product Support Specialist - New York, NY

Position: Product Support Specialist
Salary: Competitive + Performance Bonus
Location: New York City, NY

Company Description:
Novalsys is a fast growing company providing SaaS solution to Universities. Our headquarter is located in the heart of Greenwich Village in NYC, and we have a worldwide customer base. Our main product is a group management platform called CampusGroups.

Job Description:
CampusGroups is currently hiring a Product Support Specialist in New York, NY.  This is a key role in our company.  Customer satisfaction is a core aspect of our strategy, we need excellent people to support our users.

The ideal candidate will have prior experience in customer support, issue troubleshooting and data management.  As a Product Support Specialist, you will monitor and maintain CampusGroups, and resolve any issues or problems that may arise. You will liaise with customers via a number of different tools, log issues, monitor their progress and follow-up.  You will have to be fairly tech Savvy and ready to learn programming and data management.

Responsibilities:

  • Provide how-to instructions to customers who have simple questions
  • Make diagnosis and provide resolution to complex problems
  • Resolve simple bugs
  • Respond to phone inquiries, or set up phone calls with users with urgent needs or complex issues
  • Query and update client data
  • Enter and update tickets in our project management system
  • Inform customers when requests have been completed
  • Update our Support Center website with tutorials and customer requests
  • Meet with users, train them remotely, or on-campus
  • Actively participate in the hiring process

Qualifications/Requirements:

  • Bachelor’s degree in IT or related field.
  • Must have a positive, friendly attitude and be able to work in a professional environment
  • Relevant work experience in a software support or helpdesk environment preferred
  • Ability to work independently with minimal supervision
  • Ability to handle stressful situations appropriately
  • Strong documentation & communication skills

Personality Traits:

  • Excellent communication and interpersonal skills, genuinely happy to help others
  • Self-starter: you are capable of working without any regular instructions
  • Self-learner: you constantly try to improve yourself, you learn from your mistakes and strive to become excellent at what you do
  • Pro-active: you initiate meetings and discussions, you raise concerns quickly and propose solutions
  • You are highly detail oriented and hands-on

Benefits:

  • Informal environment with easy access to everyone in the company globally
  • You get to work with experts in their fields and to learn a lot
  • We are a fast growing company, so we promote our best elements very fast too
  • You will be involved in strategic business decisions and your work will have a direct impact on the company's success

If you think you could be the right person for the job, please send your resume to jobs (at)  campusgroups.com.  Qualified candidates will be contacted within 48 hours.

Thank you very much, and we look forward to hearing from you!

Hiring Marketing Associate - New York, NY

Title: Marketing Associate
Salary: Competitive + Performance Bonus
Location: New York City, NY

Company Description:
Novalsys is a fast growing company providing SaaS solution to Universities. Our headquarter is located in the heart of Greenwich Village in NYC, and we have a worldwide customer base. Our main product is a group management platform called CampusGroups.

Job Description:
We are looking for a tech savvy, creative and motivated marketing guru who is driven by the desire to be a leading part of a growing company.

Responsibilities:

  • Present the company product at professional conferences
  • Create datasheets, brochures, whitepapers, case studies, presentations, demos and web-site content
  • Work with product management, sales and business development on future releases, go-to-market plans and product launches
  • Manage the company’s website and social media channels
  • Perform market analysis on competing products features. Formulate competitive answers in these areas to improve sales and marketing effectiveness.
  • Identify and manage media and public relations with key influencers
  • Write case studies based on customer feedback and use of CampusGroups

Qualifications/Requirements:

  • College Degree
  • Start-up experience preferred
  • Prior experience writing professional blog posts or press articles
  • Knowledge of the US education market
  • English: Fluent

Personality Traits:

  • Excellent written and oral communication skills
  • Self-starter: you are capable of working without any regular instructions
  • Tech savvy: you understand the importance and impact of every single feature on a platform like Facebook or LinkedIn.
  • You could easily write up an entire blog post explaining all the benefits of one simple feature of our platform
  • You are detail oriented and can produce high quality work on par with other top players in the industry
  • You are obsessed with tech news and follow the latest trends very closely.

Benefits:

  • Informal environment with easy access to everyone in the company globally
  • You get to work with experts in their fields and to learn a lot
  • We are a fast growing company, so we promote our best elements very fast too
  • You will be involved in strategic business decisions and your work will have a direct impact on the company's success

If you think you could be the right person for the job, please send your resume to jobs (at)  campusgroups.com.  Qualified candidates will be contacted within 48 hours.

Thank you very much, and we look forward to hearing from you!

Hiring Sales Development Representative - New York, NY

Position: Sales Development Representative
Salary: Base + significant performance-based commissions
Location: New York City, NY

Company Description
Novalsys is a fast growing company providing SaaS solution to Universities. Our headquarter is located in the heart of Greenwich Village in NYC, and we have a worldwide customer base. Our main product is a group management platform called CampusGroups.

Job Description:
The position is open due to strong expansion.  We are looking for a tech savvy sales person, who understands the benefits of an online community platforms for campuses and other large institutions.

Job Responsibilities:

  • Prospect and identify key contacts (cold calling 30-50 universities a day)
  • Become an expert in the student life field and be eager to find business contacts who share this interest
  • Develop sales strategies in tandem with the company's management and the marketing department to help generate pipeline
  • Qualify prospects for initial interest with new accounts and pass to Account Executives
  • Maintain lead flow in Salesforce.com
  • Have a self-awareness that leads you to be open to feedback and dedicated to self-improvement
  • Ability to adapt on the fly to new challenges
  • You will report to the CEO and the Head of Sales

Qualifications/Requirements:

  • Knowledge of Salesforce.com or similar CRM tools a strong plus
  • Advanced knowledge of Microsoft Office Products (Word, Excel, and PowerPoint)
  • 1-2 Years of professional experience (Software sales is a plus)
  • Knowledge of the education industry a strong plus
  • Ability to multi-task, prioritize, and have strong time management skills
  • Outstanding written/verbal communication and interpersonal skills, including the ability to communicate at ease with Senior Executives and decision makers
  • Minimum BA/BS degree
  • Smart, flexible, diligent, and professional
  • Maintain a sense of urgency and be goal oriented
  • Capable of thinking creatively 'outside the box'
  • Must be a 'self-starter' and capable making independent decisions
  • Ability to work and flourish in a startup/entrepreneurial environment
  • Straightforward and honest team player mentality

Compensation:

  • Base + significant performance-based commissions
  • Highly challenging and rewarding environment
  • Ability to impact the business

If you think you are the right person for the job and can impact sales significantly, please send your resume to jobs (at) campusgroups.com.  Qualified candidates will be contacted within 48 hours.

Thank you and we look forward to hearing from you!

Improvements to our Waiting List feature

Today we brought a great improvement to our Event Registration process.

When an event goes into Waiting List mode, sometimes, remaining tickets are still available for sales.  This happens when the students who are on the Main List don't actually complete their payment online.

Thanks to today's improvement:  

  • The students who had started to register before the Waiting List activation will still be able to buy their tickets by just going back to the event registration page (in the past, they would only be offered to enter the Waiting List).
  • While allowing more tickets to be bought by these students, the registration cap will still be respected. 

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In addition: 

  • When students start a registration, they have 15 minutes to complete it. If they ever lose access to the registration page and come back to it later, they are now offered to complete their initial registration thanks to a "Pay" button (only during the number of minutes that they have left).
  • We have improved the way attendees and ticket details are listed on the Manage Event page.
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We hope this will be very useful!  Please let us know if you have any questions/feedback.

Thanks!

The CG Team