Any question -general or specific- on CampusGroups? Check the Support!

/

 

Whether you are totally new to CampusGroups or a regular user you may at some point have a question for us.

Our Support is here to answer any of those questions. Before reaching out to us at support(at)campusgroups.com we recommend you first check our support site at http://support.campusgroups.com/. Chances are your question has already been asked by another user and answered by our staff. 

Our support site is constantly updated and provides a variety of quick articles and tips classified by topic. Check it out!

Your new top menu

/

  • Home: You can now access your School Feed by clicking on the "Home" menu.
  • News: The "News" menu allows you to retrieve all the news of your school (upcoming events, newsletters, blogs...). 
  • Groups: You can find all the groups of your school and join them by clicking on the "Groups" menu. 
  • Calendar: You can see all the events of your school groups in the "Calendar" menu. 
  • Support: If you have any question about how to use CampusGroups, click on the "Support" menu, you will certainly find the answer. 
  • Account: You can access your profile, set your password, email account and much more.

 

 

Your new status bar

/

You can now write a post on the feed by clicking on one of the following links: Status, Photo, Document, Link or Poll according to the type of post you want to make.

By clicking on the "Privacy" button, officers and members of a club can  set the visibility of their posts according to student types and year of graduation or by friends lists.

Once the post is on the feed, the owner can delete it or change its visibility by clicking on the "Cog" button of the post and select either "Delete" or "Privacy".

Your new main bar

/

The search bar

You can now access easily all the students, events, documents and emails of your groups by typing their names in the search bar.

Notifications 

The "Bell" button now allows you to catch up on all your activities (emails received, surveys answered, events you rsvp'd...).

Bookmarks

You can retrieve all your bookmarked elements by clicking on the "Star" icon of the main bar. Then, you can access the elements by clicking on their names.

You can bookmark documents, events, groups, emails, people by clicking on the "Star" icon next to these elements. If the star is yellow, it means that the element is already bookmarked. You can unbookmark it by clicking again on the yellow star.

Group management

If you are an officer of a group you can access the manage area by clicking the 'Cog' button on the main bar.

Customer Support - Success Stories (May 16)

/
  • "Thank you very much for the assistance in the endeavor." - John, OCCC, after helping access the system.
  • "We've had a great experience with the site so far. Net Impact grew a lot this past year (over 80 new members from the 1st year class) and CampusGroups has really helped us manage this experience." - Daniel, UCLA Anderson, after setting up CampusGroups for Net Impact.
  • "Thanks everyone for all your support. Best regards." - Jennie, Johnson Cornell, after providing assistance on group management.
  • "Thank you so much for your help!" - Funda, Kellogg School of Management, on synchronizing a paypal transaction.
  • "Thanks for making the changes. The site looks great! I'm glad we were able to work together to produce a great product." - Chris, NYU Stern, after redesigning his group's website.
  • "Wow that was quick!  Thanks!" - Stephen, NYU Stern, after updating his profile.
  • "Thanks for your support! Appreciated it!" - Kazuhiro, Kellogg School of Management, after working on a banner for his group.
  • "Great, thanks a lot for the help. Appreciate it!" - Edward, NYU Stern, after helping him manage his website.

Updates of the week (April 13rd)

/

Here are new improvements to come and our progress made on different projects for this week:

Design:

  • Our new Mobile App graphic design was completed and next week, we will start skinning our beta app.
  • We are moving forward with our new school feed design and we also completed the design of our new widgets.

Bug fixes & new features:

  • We implemented a way to block certain user profile fields for a certain type of users while keeping them editable for other types of users.
  • We improved the Captcha mechanism on public Contact Forms.
  • Access to the statistics pages for clubs has now been restored on the Dashboard menu.
  • The new upload of group logos and banners was not working properly but it has been fixed this week.

Performance:

  • This week, we continued to make progress on the migration of CampusGroups. This new version will be up and running at the end of May.

Thanks and have a great week end!!!