Customer Support - Success Stories (Jan 29th)

It's always a pleasure to hear great feedback from our users.  Here are a few examples:

• "Congratulation! Everyone on your team provides outstanding support and it’s been great working with you." - Cindy, Carnegie Mellon Tepper, after a follow up on a new Budgeting Tool feature developed in collaboration with the school.
• "Thank you for getting this to me so quickly. I really appreciate it." - Emily, NYU Stern Undergraduate College, after providing a custom report on room reservations stats for an internal meeting.
• Thanks again!  We are all very excited about rolling out this new platform." - James, HEC Paris, after setting up on-site pre rollout tutorials.
• "Great, many thanks for the conversation with Yorick and the quick follow-up." - Erin, Duke Fuqua, after providing phone support to a school administrator.
• "Looks great, thanks." - Samir, London Business School, after providing school administrators with a custom report on support stats.
• "That worked. Thank you!" - Jerry, SMU Cox, after helping a school administrator who could not log in.
• "Thank you so much! This is really great!! We really like the brand new website!" - Wonki, NYU Stern, after redesigning brand new Stern Private Equity Club website.

Friday January 25 Updates

1) Events:

• We improved the Registration Options layout to make the number of sold tickets more visible.
• Officers can now add people as attendees and/or mark them as attended.
• To  add new attendees to an event, you can now upload a list of users by  listing their email addresses in a text box. In order to prevent manual  creation of transactions you will have to pick a Registration Option but  will not be able to pick a "Paid" Registration Option. We are working  on a new way to enter Credits/Debits manually.

In section 6 of the Event form, under "Where should this event be  displayed?", the "Logged on users only" option is now working properly.  Users need to be logged on to see these events on the school-wide  calendar.

The Sales End and Invite Only features have been reviewed and two small bug have been fixed.

A bug with the Waiting List feature has been fixed (options won't appear as "Sold Out").

2) My Favorites:

• Favorite emails, forms and selected payments can now be retrieved from the left menu under "My Favorites".

This section's design was adapted to match he rest of the My Profile pages.

3) Officers:

• We added a new "Add an officer" button to make it faster to add a new officer under "Settings".

4) Emails:

• When sending a new email, we added the ability to select "All  Current Members" or "All Non-Members" via two "Select All" checkboxes.

5) Website:

• We  re-implemented the Photos widget for your Website.  It is now  displaying a list of thumbnails based on the Photo Tag you specify in  the CONTENT tag, e.g. [CONTENT:PHOTO={tags:12345}].  You can find this  CONTENT tag under Settings > Tags by clicking on the small triangle  on a Photo Tag.
• Some of the Website widgets were not loading properly and required multiple page refresh (F5). This was fixed.
• We fixed alignment and widget widths.

6) Feed:

• We fixed the design issue of the "Delete" icon on long comments.
• We added a "Read More" link to long posts. 
• The design of the School Feed was improved slightly this week again.

7) Media:

• We improved the navigation between "Photos" and "Docs" in the "Media" part.

8) Groups:

• We added a "Message" button to the My Groups page.
• Under Group settings the "Payment by check" option, which was not being used, was removed.

9) Tags: 

• Member tags have been fixed.

10) Discussion Board:

• We fixed a bug with the discussion board, which was displaying posts school-wide on some of the group pages.

11) Navigation and UI:

• New white buttons have replaced all of our gray buttons across the entire site.
• We changed the confirmation messages to make them easier to read with larger and nicer icons. 
• We moved icons to sprites to speed up page loading.

12) Webservices:

• Logging: we now log all the SQL requests done via the CreateUpdateUser API.

Friday January 18 Updates

1) Events:

• We added a Google Map and improved the display of the  address in the "Where & When" box on all event registration pages.

• We also added a Like and Comment link on all event registration pages,  and included a "Print Receipt" and "Print Ticket" button on the "My  Payments" page. Printable tickets include a standard QR code and ticket  number. 

• We  moved the Event Description box higher in the "Create an Event" form and  made it mandatory. We also moved the "Custom Profile Fields" under  Registration Options. 
• You can now download your list of members with the  events they rsvp'ed to.
• We fixed the "Download" button in  the "Event" part next to the "Duplicate" button and fixed a bug in the  event approval notification. 
• We created shortened URL links for events, forms and documents (ex: http://cglink.me/r127995). These links will help you cut and paste shorter links into your  emails. 

• Coming up:   
  • The Waiting List feature will be reactivated on Friday Jan 25th for all schools.
  • We will push an improved attendance listings.

2) People Page:

• The "Loading more people" message is now easier to read, it doesn't move when you scroll the page. 
• We added a mouse-over popup on the People page with counters (i.e. Number of groups, RSVPs, posts and photos) and bio.
• Bug fix: the Javascript loading People pictures does not run anymore when the user leaves the page.
• Once the popup has loaded data for one person, we cache this data so  that the popup quickly displays data on second visit. Also, the Bio in  the popup is now truncated to 85 characters instead of 110 in order to  fit on two lines.

3) Forms:           

• Users can now access member profiles from the survey/form answers page.
• We added a new My Form page, with all submitted forms and the ability to edit Form submissions (when it is allowed). 
• We have developed 90% of the new Form builder, soon to be released  (see attached preview). Among other new capabilities, the builder will  include improved Pages and Logic functions.

4) Groups:           

• When non-admin users wish to create a new group, they are  now asked to contact a School Administrator. 
• In the Control Panel  school administrators can now prevent a group from being displayed on the  "Groups" page by checking the "Hide" checkbox. Unlike with the  "Published" option, events of the group will be displayed on the  "Calendar" page. You will find this new feature on the Groups Listing on  the Control Panel for your school.
• School Administrators now have the ability to  classify groups by tag.
• You can now set a default Group Type to  be displayed upon landing on the "Groups" page (click on the "Groups"  menu on top). Otherwise, all groups will be displayed by default under  "All".

5) Media:           

• You can now switch between Photos and Docs using a  radio-button instead of a dropdown. 
• We fixed some small bugs  on the photo slider.
• When the user selects the area of a picture  to crop, the final cropped image matches precisely the user's selection  (this used to not be the case).
• We improved the confirmation  messages around image cropping. When you crop an image, a "Cropping  image, please wait..." message shows up. This used to create confusions.

6) Feed:

• We made general design improvements, fixed  the alignment of boxes in the feed, reduced the size of the avatars next  to the comment boxes and added a comment box by default on each post. 
• We are now working on a feed design update for which we will soon have mock ups.

7) Profile:

• We improved the design of the My Inbox, My Groups, My Events and My Payments pages. 
• We moved the Resume box to the bottom of the Profile page in preparation for new Resume popup. 
• We have been working on a new, clean My Profile page. Mock ups will soon be available.

8) Navigation:

• We fixed the width of the Manage menu, as well as irregular padding and margin between buttons.
• We continued to add more "Red" counters in many of the links in the  left menu and in the iPhone App. These counters let you know when  something is new since the last time you visited a page/section. 
• The left menu as been improved, the code has been simplified and there  is a slideUp/slideDown effect instead of a fade effect when displaying  sub-menus.
• We made the Switch Group dropdown larger and easier to select a group. 
• We have been working on a new left navigation design for which mock ups will soon be available.

9) Website:

• We fixed an issue on Websites whereby the content of some widgets would not be displayed and required to refresh the page. 
• Updates to the "Topbar", "Header" and "Sidebar" are saved properly.
• We fixed a display issue, that was preventing the side column of a website to be positioned properly.

10) Tags: 

• We fixed the display of the Student Documents on the "My Tags" page.

11) General:

• We added Audit Tracking on "Delete" actions. 
• We  improved our White Labeling and domain name configuration process. It is  now easier and faster to replace the CampusGroups.com domain with your  own domain.

12) Security:

• We have added security on more than 30 public facing Webpages. 

13) API:

• We have added business phone number to the createUpdateUser() Web service.  

Happy New Year!

Friday December 21 Updates: Merry Christmas!

We would like to keep this week's updates short and sweet and for all  take this opportunity to wish you a Merry Christmas on behalf of the  entire CampusGroups crew.

It has been a pleasure serving you all this  year and we are dedicated to constantly improving our products and services to you with more exciting updates in 2013. 

We have been and will be working on several improvements over the holiday and those will be summarized in our first  update post of 2013. As always, please feel free to share any feedback which you would like to further discuss with us.

We look forward to a fruitful collaboration in the new year!

Sincerely,

The Campus Groups Team.

 

Friday December 14 Updates

1) Events:
We improved our Event Upload feature.  For the school who  use our Room Reservation system, we now allow you to create room  reservations while uploading events via our Excel template. Only pending approvals are now listed on the "Approve Events" page. 

2) Money:
The  transaction downloads now allows you to select a 'Start' and 'End' dates  for you to download exactly the transactions you are interested in.

3) Feed:
We fixed a bug around Privacy, the author of a post can now manage the privacy settings of his/her posts.

4) Photos & Docs:
We increased the maximum size of a document/photo upload under the "Upload documents" to 50 Mb.

5) Website:
We improved the "Create a new menu item" and "Create a  new Web page" buttons as well as the design of the "Send" button on the  "Contact Us" form.

6) Discussion Board:
We fixed a bug, you can now create new topics for the school-wide discussion board.

7) NYU Stern SWIB:
In collaboration with NYU Stern's SWIB Club  officers, we revamped and helped launch the SWIB Conference's 2013 official  site on CampusGroups.

8) HEC Paris:
In collaboration with HEC  Paris's MBA Council, we designed the upcoming CampusGroups portal which will be used by the incoming students in Spring.

iPhone App - December 14 Updates

We have not submitted any new  version this  week. We are still working on the items listed last week.  We are  planning on submitting Version 1.4 Wednesday Dec 19th.

Customer Support - Success Stories (Dec 10)

• "Awesome! Thanks so much. Have a good weekend!" - Andrea, NOVA Conference, after publishing the new 2012 NOVA Conference website.
• "Awesome. This is incredibly important." - Olaino, Wharton Business School, after performing extensive verification on sensitive user data.
• "Good feedback already! Thanks again. Brenda" - Brenda, NYU Stern, after quickly serving a request for room info addition in calendar downloads.
• "It's awesome. Thank you so much. Have a great day! Best." - Philip, NYU Stern, after merging duplicate user accounts.
• "Thank you so much! " - Ann, Columbia Business School, after completing a request to update 115 student clubs settings.
• "Hi, it's working fine now. Thanks a lot for your help. Best." - Christian, Michigan Ross, after helping him retrieve his account info to log back in.
• "It was great meeting you. Thank you for your follow-up email and for ensuring that the tool is operating effectively.../... We look forward to partnering with you and appreciate the time you took today to meet with us. Best." - Allison, NYU Stern Office of Career Development, after a productive meeting on a dedicated career assessment tool designed by CampusGroups.